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Customer Service Process Manager - EMEA [online recruitment]

Miejsce pracy: Kraków

Data dodania: 2020-05-12

Main Responsibilities:

  • Deliver a global process design that establishes proper and effective controls in the full end to end process.
  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
  • Prepare business process reports for management and customers.
  • Maintain and update all the process related reports for reference purposes.
  • Facilitate teams to critically review current processes for effectiveness, quality and simplification.
  • Develop and implement process solutions to improve operational efficiency.
  • Develop process workflow and design in compliance with regulatory requirements.
  • Provide training programs on new processes as needed.
  • Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
  • Identify risks and issues in business processes and systems.
  • Identify business process challenges by analyzing process data and metrics.
  • Lead a team that will be responsible for process assessments, and process design and redesign.Identify and analyze business processes to be improved.
  • Recommend innovative business and technical solutions to improve operational effectiveness.
  • Develop in-depth knowledge of the organization’s business lines and products.
  • Assist in promoting the implementation of best practices.


  • Eight plus years’ experience in similar role in international customer services organization.
  • Significant experience of process improvement in a global organization, manufacturing experience will be an advantage.
  • Experienced in a lead role in global company or within a finance shared service environment likely as a global process lead.
  • Bachelor’s degree in Business, Operations Management or Engineering required
  • APICS Certification preferred
  • Full proficient English
  • Excellent customer service orientation
  • Strong sense of urgency in analysis and execution.
  • Flexible; stays calm and works well under pressure.
  • Good analytical, numeric skills and conceptual abilities.
  • Sensitive to other cultures/backgrounds, able to work in a multicultural workplace.
  • Effective organizational skills to plan work schedules and manage multiple projects/plans.
  • Strong verbal and written communication skills to discuss, develop, and implement plans.
  • Demonstrated ability to function in a fast-paced environment while moving multiple simultaneous projects forward.
  • Ability to document process and tools in detailed standards.
  • Results focused mentality.
  • Excellent stakeholder management skills.


Potrzebujesz pomocy lub informacji związanej z daną ofertą lub pracą u Nas?
Zadzwoń lub napisz do naszych Opiekunów:


Natalia Guzik


Daria Sereda


Magdalena Pawłaszek


Anna Włodarczyk-Mazgaj

KRAKÓW - Shared Service Center

Katarzyna Kolenda

KRAKÓW - Shared Service Center

Kamil Kucharski

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