A EMEA IP Process Coordinator supports and delivers the design of IP/reheat processes. This includes ensuring all processes are captured, documented (in SOP format) and are aligned to our efficiency and quality targets. Schedules IP/reheat projects, resources, equipment, and information. Communicates with Account Managers to identify and define project requirements, scope and objectives. Those requirements need to be met in a timely manner and in compliance with Company guidelines and policies. Supports a team of Customer Service Specialists to ensure they have the required inputs to process. Coordinates and delivers process improvement along projects aligned to agreed business priorities.

Responsibilities:

• Coordinate project management activities, resources, equipment and information
• Break projects into doable actions and set timeframes
• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that clients’ needs are met as projects evolve
• Analyze risks and opportunities
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Account Manager to eliminate blockers
• Create and maintain comprehensive project documentation, plans and reports
• Ensure standards and requirements are met through conducting quality assurance and delivering continuous improvement activities to improve operational performance and enhance colleague capability
• Acting as mentor and coach for peers

Requirements:

• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Skilled to work independently
• Familiarity with risk management and quality assurance control
• The ability to respond appropriately under pressure
• A positive attitude and the ability to build relationships with stakeholders.
• The flexibility to work irregular hours, when required.
• Strong problem solver and able to create solutions to challenges in an expedient manner
• Good communication skills, both written and verbal with the ability to present complex information in a clear and concise manner to a variety of audiences
• Ability to work in an ambiguous, fast-paced environment focused on innovation.
• Proven logical thinker with skills in understanding and interpreting data
• Good understanding of problem-solving tools (8D’s, 5Y’s, fishbone etc.)
• Good MS Excel Skills (incl. PivotTables & VLookups)
• Target / results driven - understanding of KPI's & SLA's
• Confidence and competence in dealing with multiple stakeholders across a range of management levels
• Demonstrated aptitude to influence teams outside of reporting structure
• Shows an attention to detail with a right first-time attitude

What we offer:

• Attractive compensation
• Private  medical health care
• Lunch card
• Holiday allowance
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people