Position description:

 The Associate​ Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience. This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values: Courage, Ownership, Respect, and Energy. Opportunities for growth include advancing to Senior and Leadership roles, with increasing responsibilities and strategic contributions.

Key Responsibilities:

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability. Manage customer order process to ensure agreed delivery according to defined processes and compliance regulations
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction based on customer surveys and feedback.

Requirements:

• Education: High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
• Experience: Previous experience in customer service or related fields is beneficial but not mandatory for entry-level roles.
• Skills:
  • Excellent communication and active listening skills.
  • Proficiency in CRM, ERP systems and other relevant software.
  • Strong problem-solving and conflict-resolution abilities.
  • Attention to detail and organizational skills.
  • Languages, required local language plus English mandatory on C1 level, additional EU languages is a plus
• Behavioral Attributes:
  • Commitment to the company’s core values (Courage, Ownership, Respect, Energy).
  • Customer-centric mindset with a focus on building strong relationships.
  • Ability to adapt to changing processes and technologies.
• Personal Development: A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What we Offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Holiday allowance
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people